Welcome to our segment on Client Management: Scoring, Tiering, & Feedback Loops. In this session, we’ll explore how to effectively manage client relationships through structured approaches like scoring, tiering, and implementing feedback loops.
You’ll learn how client scoring helps prioritise your efforts by evaluating the potential value and strategic importance of each client. We’ll discuss tiering strategies, which involve categorising clients into different levels based on their needs, revenue potential, and engagement, allowing you to allocate resources more effectively. Additionally, we’ll cover the role of feedback loops in continuously gathering and acting on client input to refine your services and address any issues promptly.
By the end of this session, you’ll understand how employing scoring, tiering, and feedback loops can enhance your client management strategies, leading to improved client retention, increased satisfaction, and more efficient use of your resources.
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