Welcome to our module on Building Rapport & Discovery. In this session, we’ll uncover the essential techniques for establishing strong connections with participants and uncovering their needs and expectations through effective discovery processes.
You’ll learn how to employ strategies to build rapport with participants, such as active listening, empathetic communication, and personalised interactions, to create a supportive and engaging training atmosphere. We’ll also delve into the discovery process, focusing on how to ask insightful questions, gather meaningful feedback, and identify participants’ learning goals and challenges. These techniques help tailor your training content to better meet the needs of your audience and enhance their overall experience.
By the end of this session, you’ll be equipped with practical skills to build strong relationships with participants and effectively uncover their needs, leading to more engaging and customised training programmes that drive better learning outcomes.
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